FAQ

PRINTING

The posters are printed based on high standards of quality of scale of colors, depth, contrast and shade. Which adds an impeccable aspect and durability to the products. Every print are made with Fine Art printer, using ink mineral pigments.

MATERIALS

Fine Art Hahnemühle® Photo Rag® 308 gsm 100% cotton paper or Fine Art Hahnemühle® Studio Enhanced®  210 gsm. Both with durability over 100 years.
The selection of paper varies from each series, being stated in the description of the product.

CIRCULATION

Each work has a limited number of circulation. This number if found in the description of the product.

The works are not exclusive of this website, with the possibility of being produced by another stores. The quality of the paper and print, the certificate of authenticity and the numbering are warranted only for products purchased in this website.

CERTIFICATE OF AUTHENTICITY

Made to assure to the costumer safety when buying a work numbered and authorized by the artist. All the posters come with a signed certificate of authenticity that contains a numbering hologram on the certificate and on the back of the art.
You can search for the work’s register by the certifcate’s numbering from the website www.myartregistry.com

certificado


SHIPPING

We ship worldwide via Correios. During the delivery, it is usual the request of the receiver’s signature. Be there at the time of the delivery or make sure someone else will.

DELIVERY TIME

All products are custom printed. We print them as soon as the payment is confirmed. The delivery time depends on this. Usually it takes from 3 to 5 working days.
We are not responsible for delays that may occur due to incorrect address, holidays or events we cannot control or predict.

SHIPPING COSTS

The calculation of the costs is made considering volume, weight and the location to where the product will be send. The taxes charged for deliveries to other countries and continents are the costumer’s responsibility.


DAMAGED GOODS

If any product has any damage, please, send us an e-mail to: shop@fredbirchal.com, and we will solve the situation as soon as we can. Attach images from the package and from the damaged item to the message. The original packaging must be kept.

The costumer must inform about the situation at least 7 days after the receipt of the product.

Returned items must be on the original packaging and they should not have been used.

DAMAGED GOODS MUST BE SENT TO:

Fred Birchal
Avenida Do Contorno, 6000. Sala 302. Bairro Funcionários
CEP 30110-042
Belo Horizonte – Minas Gerais – Brasil


PRIVACY POLICY

Thank you for the interest in our store. The protection to your personal information is crucial to us. This declaration of data protection gives information abot how we use and protect your data in this website. Accessing our virtual store implies you agree with the terms below.

DATA COLLECT

It is not necessary to give personal data when simply visiting our website. If you wish to shop something from our store, your delivery and billing address, payment information, e-mail and phone number will be requested. The last two will be asked if the delivery company need to contact you.

By signing the newsletter, we ask for the costumer’s e-mail. It will be used for the periodic send of newsletters. It is possible to cancel the signature at any moment using the link placed at the end of each newsletter or sending us an e-mail.

We can obtain more information about from other ways when, for an example, you contact us. However, your e-mail address is not going to be divulged e we won’t send advertising e-mails unless you request them.

Online payment will be made by PayPal, so we won’t keep any personal bank data information.

DATA USE

We will not sell or rent personal information to others for purposes of advertising. We will use the customers information for matters concerning payment and to complete the purchase (these data will be sent to the company that makes the delivery). If we have any problem finishing a purchase, we will use the contact information provided by the customer.


COPYRIGHT

LEGAL WARNING

These general terms for sale and privacy policy rule the use of the present website.

Please, read this note before using the website. If you do not agree with these terms, please, do not proceed with navigation.

You must accept that everything you see, read or hear in this website are protected by copyright or any other intellectual property rights unless otherwise indicated and should only be used in line with these terms. Fred Birchal trademark do not ensure that the use of the website’s content will not infringe rights of third parties not owned by or affiliated to it. Images, illustrations, graphics, etcetera, are property of Fred Birchal’s trademark or of third parties that are authorized to use them. The use of this content by any other person is unauthorized and can violate laws of copyright.

Our terms apply to all the services and becomes binding as soon as they are contracted or the products are sent.

By buying on our website, we consider that the customer have requested a specific item from the store in the terms of this agreement.

The accomplishment of all the procedure offered in this website is subject to the acceptance of the terms of this agreement.

Any other terms and conditions different from the ones exposed here will be rejected, any modification or addition to this agreement are obligatory unless agreed in writing by fredbirchalshop.com. The customer accept these terms and conditions by completing the purchase or by receiving any item from the store.

The purchases will be considered authorized by the store since the sent, to the customer, through electronic media, facsimile or other written communication of the purchase confirmation.